Shipping policy

 

 

Shipping Methods and Costs

  • Standard Shipping: flat rate, or free for orders over $50.

  • Express Shipping: $12.99 flat rate.

  • All shipping costs are calculated at checkout based on your order total and selected method.

Processing and Delivery Times

  • Order Processing: Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

  • Standard Shipping Delivery: 5-7 business days after processing.

  • Express Shipping Delivery: 2-3 business days after processing.

  • Delivery times are estimates and may vary due to factors like carrier delays, weather, or high order volumes.

Shipping Restrictions

  • We currently ship only within the United States.

  • We do not ship to PO boxes, APO/FPO addresses, or international destinations.

  • Some products may have additional shipping restrictions due to size, weight, or regulations.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Use the tracking link to monitor your package’s progress.

  • If you don’t receive a tracking number within 3 business days of placing your order, please contact us.

Delays and Lost Packages

  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances (e.g., weather or strikes).

  • If your package is lost or delayed beyond 10 business days, contact us at Radiate@sonshineraine.com for assistance.

  • We’ll work with the carrier to resolve the issue or provide a replacement/refund as applicable.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please contact us within 7 days of delivery at Radiate@sonshineraine.com

  • Include your order number and photos of the issue for faster resolution.

  • We’ll arrange a replacement or refund per our return policy.

Contact Us

For any shipping-related questions, reach out to us at Radiate@sonshineraine.com. We’re here to help!

Note: This policy is subject to change. Please check back for updates.