Refund policy

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in their original condition, and include all original packaging, tags, and accessories.

  • The following items are non-returnable:

    • Sale or clearance items.

    • Personalized or custom-made products.

    • Gift cards.

    • Items marked as "final sale" at the time of purchase.

Return Process

  1. Contact Us: Email us at Radiate@sonshineraine.com with your order number and reason for return within 30 days of delivery.

  2. Receive Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.

  3. Ship the Item: Return the item to the provided address within 7 days of receiving the RMA. Include the RMA number in the package.

  4. Inspection: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your return.

Refunds

  • Approved Returns: If approved, your refund will be processed to the original payment method within 5-7 business days of receiving the item.

  • Refund Amount: Refunds include the item’s purchase price, excluding original shipping costs. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

  • Defective or Incorrect Items: If the item was damaged, defective, or incorrect, we’ll cover return shipping costs and provide a full refund or replacement, as preferred.

  • Non-Approved Returns: Items not meeting eligibility criteria will be returned to you at your expense or held for 30 days before disposal.

Exchanges

  • We offer exchanges for defective or incorrect items, subject to availability.

  • To request an exchange, follow the return process and specify your preferred replacement item.

  • If the replacement item costs more, you’ll be charged the difference. If it costs less, the difference will be refunded.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, contact us within 7 days of delivery at Radiate@sonshineraine.com. Include your order number and photos of the issue for faster resolution.

  • We’ll arrange a replacement or refund as applicable.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Contact Us

For any questions about returns or refunds, reach out to us at Radiate@sonshineraine.com. We’re here to assist!

Note: This policy is subject to change. Please check back for updates.